 |
Our facility does not purchase maintenance agreements.
Why should I purchase RIT's PMP? |
 |
| |
We strongly encourage participation in our PMP program, and almost all of our customers choose to participate.
RIT originated and develop the first independent automated software QA routines for IMRT and IGRT, and we continue to lead the field in innovation of automated QA software. Members of our PMP automatically receive the enhancements we develop in response to the needs of our 1600+ hospital sites. By enrolling in PMP you will receive the latest advancements in QA as they are developed, and you will not need to purchase an entire new copy of the software at full price as you would if RIT released new features only in new versions sold separately.
Additionally, the unlimited complimentary telephone, internet and web site technical support that we provide our PMP members at 1600+ sites, in 37 countries and 19 of the TOP 20 US Cancer Centers, means that our members get the benefit of our vast experience. It is very unlikely that you will ever encounter a situation that we haven't seen and solved before!
RIT113 is not just an IMRT QA system, nor is it just a film dosimetry system. RIT113 has a full suite of QA routines for IMRT, IGRT, conventional and other advanced radiation therapy treatments, interfaces with every commercial TPS, and it can be used with film scanners and/or filmless image capture systems such as CR, EPID, Ion Chamber Arrays & Bang Gel.
This comprehensive and flexible system can be used however you need to use it today, and has the functionality to be used however you will need to use it in the future. Staying current in your PMP means that if you transition into new therapies or integrate new hardware into your treatment programs you will be ready because you already have the QA tool to do the job. You won't need to make another financial investment in another QA product or spend time in another learning curve. |
|
|
What kind of technical support do you provide? |
|
| |
All new purchases of RIT113 receive one full year complimentary PMP with unlimited telephone, email and website knowledge base technical support. Members of our on-going PMP continue to receive this complimentary support for the duration of their membership.
When you call for technical support you probably need help "right now". It's frustrating to connect into a voicemail system, automated "telephone trees," or to receive a message asking you to wait for a "call back", so our telephone technical support is serviced by a live operator who identifies your need and transfers you directly to the appropriate support representative.
We also provide email technical support for those PMP customers who prefer this method of communication and maintain a knowledge base on our internet website that is accessible only by password provided to PMP members.
Not only is technical support readily available to you in a variety of formats, remember that the support that we provide to our PMP members at 1600 sites, in more than 37 countries and 19 of the TOP 20 US Cancer Centers means that our members get the benefit of our vast experience. It is very unlikely that you will ever encounter a situation that we haven't seen and solved before! At RIT technical support is not just quantity, it's quality! |
|
|
Is training included in PMP? |
|
| |
Yes. The purchase of RIT113 software includes tuition, valued at $900.00, for one participant to attend one RIT113 training class. Customers who have purchased the RIT113 Product Maintenance Program (PMP) will receive complimentary entry to these classes during the period in which PMP is in force. Visit our training section or call 719-590-1077, option 3. Attendees of the RIT training class will receive CAMPEP credits for 10 MPCEC hours. |
|
|
When does my PMP start? |
|
| |
A PMP start date and renewal date is determined by the purchase date of the software. The first year is complimentary; commencing on the date the original RIT113 software is shipped to the customer. The anniversary or renewal date is one year after the shipping date and that same date yearly thereafter. |
|
|
What are my payment options for PMP? |
|
| |
All RIT users automatically receive a renewal notice 3 months in advance of their annual renewal date to notify them of their opportunity to opt-in or renew their on-going membership. Payment must be received in full to activate or continue membership. Payment may be made by check, credit card (Visa/MasterCard), or wire transfer. |
|
|
What if I have let my RIT113 PMP expire, but would now like to upgrade my software? |
|
| |
RIT113 product upgrades are sold through our PMP, or by purchasing a full new version of the RIT113 software package.
If a user elects not to maintain the software at the current level by declining participation in our PMP program, and they would later like to update their version they will have to purchase the latest version. We can discount their purchase price by the cost difference between the most recent version, and the cumulative number of years their version/PMP is out of date.
RIT113 is an FDA regulated product (21CFR 802.5050). Each version of the RIT113 software is built upon the previous version's platform. FDA Regulation requires that we distribute every software upgrade to every one of our PMP member sites as soon as each upgrade is available, and when that distribution is complete we must remove all previous versions from our facility. It is not possible to skip upgrades and then leapfrog to a "latest" version at a later date. |
|
|
What if I don't join PMP after my complimentary year, but I really need some help? |
|
| |
As is customary throughout the software industry, technical support can be purchased on an individual "per incident" basis at a rate of $150 per RIT software incident and $300 per scanner incident. Simply call our technical support department and explain that you are not a member of PMP, but wish to purchase technical support for a particular incident. An "incident" is defined as a single support issue, and the reasonable effort to resolve it, over a series of telephone, email or fax communications. Payment will be required at the time of the initial call and can be made by Visa or MasterCard. |
|
|
I didn't call technical support last year. Can't you credit me for that year and keep me in the program for this next year at no charge? |
|
| |
Unfortunately, no. PMP is primarily a software upgrade program. Technical support is complimentary as an added value to the program. Even if you did not find a need to use our technical support team, they and our extensive website technical support system were available to you. At least two software version upgrades are distributed each year, therefore even if you did not access technical support you have received the benefit of the PMP program. |
|
|
Can I change my PMP renewal date? |
|
|
We are happy to change PMP renewal dates to accommodate budget cycles, but we cannot offer them for a period of less than one year. If you need to change your renewal date to meet a budgeting cycle RIT will issue an invoice for the period of one year plus the number of months need to adjust the date to your budgeting month. |
| |
|
Example:
Original renewal date: 02/14/08
Requested renewal date: 07/04/09 |
| |
An invoice would be created for PMP with one line item for PMP from 02/14/08 to 02/14/09 in the amount of the annual fee. Then a second line item would be added for PMP for the period of 02/14/09 to 07/04/09 in the amount of an amortized daily rate for that period. Upon receipt of payment the renewal date will be changed to 07/04/xx annually. |
Marked
